Immediately after your portrait leaves our store, you will receive shipping confirmation with the tracking number of the parcel by email. You can use that to track your shipment at any time using the tracking number from our shipping partner. 

The design process of your pet portrait is complex. After completion, it will go through an audited quality control process to ensure that it meets your expectations and our quality promise.

We need about 8 - 13 working days (Mon-Fri) to turn the portrait into a masterpiece. Usually, you will have your portrait in your hands in 10 working days (Mon-Fri) after your order is received. 

If you have not received a shipping confirmation after 8 working days, please send us an email with your order number to support@pefy.shop